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The information below provides answers to questions you may have about Created 4 Me. If you can't find the answer you're looking for, please don't hesitate to contact us for further information. |
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POLICIES
Is my book guaranteed?
Yes. If you are not satisfied with your book or poster, please contact us by phone toll free (1-888-887-6263), fax (1-888-828-6263) or email us at info@created4me.com as soon as possible. We guarantee all books and posters for 30 days past the day they are shipped.
Will pages repeat in my book if the child's name has more than one of the same letter?
Probably not. There are 75 different stage illustrations and 102 overall illustrations. While we hope that no pages will appear twice in a book, there is a possibility of a page repeating if there is more of a specific letter in a name than we have illustrations for. If that happens, we will go back to the first in the series of illustrations.
Can I request specific pages?
Unfortunately, no. We wish we were able to take requests, but we cannot. Books are put together according to a specific sequence we've set up at Created 4 Me.
What if the child has a hyphenated last name?
We are happy to accommodate hyphenated last names. Please include the hyphen when spelling the child's last name.
Is there a limit to how long the name can be?
We are able to accommodate up to four names (first, middle, last, plus one additional name), not to exceed 32 characters.
If I have my book gift-wrapped, what if I want to see what it looks like before I present the gift?
The gift boxes are designed so the cover comes off easily, allowing you to inspect the book. Sorry - no gift-wrapping is available for posters.
What if I spell the child's name wrong?
Please check and double check the spelling of the child's name. Once we receive the order, we create the book around the specific name we are provided. If the spelling we receive is incorrect, we will have to start from scratch to build the book with a completely new order.
MY ORDER
When will I receive my book?
If you choose ground delivery for your book, we guarantee delivery to you within two weeks from the day we receive the order. However, delivery time will probably be sooner than that. If you select overnight delivery, we will have your order to you on or about the third full business day from the day your ordered is placed. Created 4 Me needs two business days to custom prepare your book for overnight delivery. Please note that orders placed after 5 pm, Monday-Friday, or over the weekend, will be processed on the next full business day.
Is it safe to use my credit card?
Yes! Your transaction will be processed by Verisign and will be transferred using Secure Socket Layers (SSL). The SSL encrypts the information into an indecipherable code before it is transmitted and processed immediately.
Will any of my information be shared with other companies?
No. The information you provide us to complete your order will be kept confidential and will not be shared with any other parties.
How much is delivery?
If you select ground delivery, your order will be sent Priority Mail through the United States Postal Service. The following tables should assist you in determining your postage. It will be automatically calculated for you when you order. On orders of three or more books, we'll include a Cast of Characters poster and ground shipping for the poster free of charge. The poster will be sent to the shipping address. On orders of six or more books, shipping is free if all books are going to the same address.
The prices below reflect delivery within the 50 United States.
Shipping and Handling, Ground Delivery, USPS Priority Mail
These prices are based on books sent with or without a gift box.
1 book, $7.95
2 books, $10.95
3 books, $12.95
4 books, $14.95
5 books, $16.95
6 or more books, FREE!
Can I rush delivery?
Yes. If you would like overnight delivery, you will receive your order via FedEx. We offer FedEx standard delivery, meaning your order will be delivered to you no later than 3:00 pm. Please note that Created 4 Me needs one to two full business days to create your book. This means that you will receive your book on the second or third full business day. The following tables will help you determine the cost of overnight delivery.
Shipping and Handling, Overnight Delivery via FedEx
These prices are based on books sent with or without a gift box.
1 book, $36.95
2 books, $45.95
3 books, $48.95
4 books, $54.95
5 books, $57.95
(Remember, on orders of three or more books, we'll include a Cast of Characters poster and ground shipping for the poster free of charge. The free poster will be sent to the shipping address.)
What about poster delivery?
The tubes used to pack posters can accommodate several posters. Therefore, the cost of delivery is the same whether you order one or five. We do not offer gift-wrapping on the posters.
Shipping and Handling for Posters
1-5 posters via USPS, $5.95
1-5 posters via Federal Express, $29.95
What if I'd like to send a gift overseas?
We offer international delivery to anywhere in the world via air mail. Once the package leaves our office it will take 4-10 business days to reach its destination. Delivery time is not guaranteed and destinations to Canada can take up to two weeks for delivery because of customs. If you have difficulty placing an order with an international shipping address, please feel free to contact us and we will help place your order.
Shipping and Handling, International Delivery via USPS Global Priority Mail
These prices are based on books sent with or without a gift box.
1 book, $19.95
2 books, $22.95
3 books, $25.95
4 books, $28.95
5 books, $32.95
1-5 posters, $12.95
Will I be charged tax?
If you ship to the state of Colorado we are required by law to add sales tax (4.75%) to your order. No tax will be charged if you ship to any destination outside of Colorado.
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