Your book is guaranteed to arrive just as the order information was received. If a book or placemat arrives with an error or is damaged in shipping, we will remake the book and ship it to you at no charge. If there is a problem with your order please contact us by phone toll free (1-888-887-6263), fax (1-888-828-6263) or email us at firstname.lastname@example.org as soon as possible. We guarantee all books and placemats for 30 days past the day they are shipped. There's no risk so order now!